Customer Services

Delivery to BFPO (HM forces overseas), Scottish Highlands and Islands, Isle of Man, Scilly Isles, Channel Islands and the Isle of Wight are the same as that for the UK. However, the delivery times may take slightly longer.

*Please note that the delivery rates and service levels apply to UK orders ONLY. 

*For delivery outside of the UK please be aware that due to restrictions on parcels containing aerosoles we will not be able to send these via airmail. Surface mail will be used which can take considerable longer to arrive 3 - 12 weeks.

For further information regarding delivery to your area or country please contact us.

Payment

We accept VISA, VISA Electron, VISA Debit, MasterCard, Delta, Maestro, Switch and Solo.

We DO NOT currently accept American Express as a payment method. 

Billing details

All payments will be made to beautifullygorgeous.co.uk. Your bank statements and credit card invoices will show payments made to beautifullygorgeous.co.uk.

Please note your payment will be taken as soon as you complete the shopping cart process.

Other ways to pay and order

You can call us on 01202 515050 (9.30am - 5.30pm) Tuesday - Saturday to place orders. However you will need to have registered on the website before we can accept orders over the phone.

Should you wish you may also write to us at insalonskincare.com, c/o Salon1336, 534 Wimborne Road, Winton, Bournemouth, Dorset. BH9 2EX with your order details, enclosing a cheque (made payable to Salon1336), postal order or your credit /debit card details.

Security

We believe that ordering online with insalonskincare.com is completely safe. We are fully confident that no unauthorised person or company can access credit card information entered on our site.

The thawte Trusted Site Seal is a visible, real-time assurance of trust letting you our customer know in an instant that our site is protected by one of the most trusted digital certificate providers on the Web.

During the check-out process you will be able to see that the server address will change from http:// to https:// together with a padlock symbol indicating that any detail given during the check-out process will be fully encrypted. The thawte certificate will also be visible for you to click on should you require authenticity that insalonskincare.com has a valid certificate.

The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. We keep no record of your credit card number, so each time you make a purchase you will be required to re-enter this information. This is the most secure method of handling credit card transactions online. 

Out of stock items

Should an item be out of stock at the time of ordering we shall where possible notify you via email or telephone. Unless we hear that you require your order to be refunded we shall despatch the  items when they return to stock usually within 48-72 hours. If you have placed an order and confirmed next day delivery at the checkout we shall refund your delivery payment with the difference between next day delivery and UK 1st class recorded.

If you wish to cancel the item but it has already been dispatched, you will have to return it following our usual returns procedure in order to receive a refund.

Missing item

Should an item be missing from your order please check  your despatch note to make sure it is not marked to follow. If the item is missing please notify us by completing the necessary details on the contact us page.

If you have in error received an incorrect item then please return it to us and we will send out the correct item immediately.

Please return the item with a copy of your despatch note and covering letter to:

insalonskincare.com
Returns Department
534 Wimborne Road,
Winton,
Bournemouth,
Dorset.
BH9 2EX

insalonskincare.com strongly advises customers that all returns are sent via a method of recorded delivery in order to ensure safe receipt. insalonskincare.com cannot be held responsible for any undelivered items. On safe receipt of the returned items insalonskincare.com will refund you the delivery costs.